Information technology service management is the practice of managing the operational side of computer systems. Service in this case means giving value to the business from computer systems and enhancing that value through quality and problem management, support and system availability. Service management asset management solution manages and ties together these processes.
Information Technology Infrastructure Library
Information technology infrastructure library or ITIL is a standardized framework for managing the services given by an IT organization. Studying ITIL to get an idea on what areas cover service management and where there are gaps in your organization is a good beginning to making an assessment of potential asset management solutions.
Quality Assurance and Change Management
Quality assurance is the process of managing change. Good quality assurance processes track the changes coming to which systems, and inform the company of potential interactions that can cause problems. Comparing how the asset management solutions you are reviewing flag potential quality issues in your internal software projects will help drive your decision.
Configuration management is the tracking and management of changes on the servers that are not part of the asset management solution itself, like network software, operating systems, or versions of the application software. When tied in to change and problem management in your asset management solution suite, a very powerful cross referencing can occur which can ease troubleshooting. If you can develop a problem, and look and see that a configuration change recently occurred, this can give a starting point for investigation.
Companies usually already have tools in place for some parts of service management. A good point of comparison when looking at asset management solution is to see what is already implemented, and go through potential asset management solution purchases to see if they will easily interact with what is currently already in place.